FREQUENTLY ASKED QUESTIONS
Put in the wrong shipping address?
If your order is still processing, you contact our Customer Care team at firstname.lastname@example.org and we can have this changed before it is dispatched. If your order has already been shipped, we will need to wait for the parcel to be returned to sender before we can re-ship it to the correct address, for an additional shipping fee. Please contact us as soon as possible to advise us of your correct address so we can have this updated. Please keep in mind it can take up to 10 business days (for domestic orders only) for your parcel to been returned back to us.
Received a faulty / incorrect item?
Please contact our Customer Care team at email@example.com as soon as you receive your order. Please include your order number, and any photos, relevant information regarding the issue so that we can fix this ASAP!
Want to track your order?
If you have chosen a shipping method with tracking we will attach the tracking number to your order confirmation email. Alternatively, if you use Facebook messenger, please check the messages we send you, as we will provide you tracking updates along the way!
Do you have Afterpay/Zippay?
Not yet! But we are working on it as soon as we can
How do I contact you?
Via the contact form here or at firstname.lastname@example.org and we will respond to your query as soon as possible, but please allow up to 2 business days for us to respond.
How will I know my order has been shipped?
You will know your payment has been successful if you receive an instant order confirmation email detailing your order. Once your order is packed and dispatched, we will send you another email with a unique tracking number and a link to the Australia Post website where you can track the delivery of your order to your door.
Is there a store for me to try things on?
Nope, sorry! We’re completely online. However, feel free to chat with our Customer Support Team at email@example.com if you have any questions regarding our products (sizing, material, etc).
Just email us at firstname.lastname@example.org